Privacy

Please note: the Dutch version of this Privacy Policy is leading in case of any discrepancies.

Privacy Policy Gamestate.com

Last updated: 27 May 2025

1. Introduction

Welcome to Gamestate.com. We highly value your privacy and ensure that your personal data is processed and secured with care. This privacy policy explains what data we collect, how we use it, and what rights you have.

Gamestate.com operates in the Netherlands, Belgium, Germany, Poland, and Slovakia. This policy applies to all users within these countries and complies with the General Data Protection Regulation (GDPR).

2. What personal data do we process?

We collect and process the following personal data:

Account Data:

• Name

• Date of birth

• Email address

• Phone number (optional)

• Playcard number

• Preferred location

Payment Data:

• Payment method and transaction details (via Globalpay – we do not store payment data)

Technical Data:

• IP address

• Browser information and device data

• Cookies and tracking data (see our cookie policy)

Marketing and Communication Data:

• Preferred location for marketing segmentation

• Preferences for marketing emails and push notifications

Gameplay Data:

• Credit purchases and transactions within the game environment

• Participation in promotions and loyalty programs

3. Why do we process this data?

We process your data for the following purposes:

• Account management: To create and manage your account.

• Service delivery: To provide access to our games and register your playcard.

• Payments: For processing purchases and credit top-ups (via Globalpay).

• Marketing: If you have given consent, we use your data to inform you about offers and promotions.

• Legal obligations: To comply with applicable laws and regulations.

• Fraud prevention: To protect against misuse and fraud.

4. How and with whom do we share your data?

We only share your personal data with third parties when necessary for our services or when we are legally obliged to do so.

External partners we work with:

• Payment providers: Globalpay (for transaction processing)

• Marketing partners: Meta, Google, TikTok (for targeted advertising and campaigns)

• Communication platform: Brevo (for email marketing, push notifications, and transactional messages)

• Analytics and tracking: Use of cookies and analytics tools as described in our cookie policy

We ensure that these parties comply with the GDPR and have taken appropriate security measures.

5. Data retention periods

We do not retain your data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.

• Account data: Up to 2 years after your last account activity.

• Payment data: Not stored by us, only by Globalpay.

• Marketing data: Up to 1 year after the last contact or until you unsubscribe.

• Gameplay data: Up to 3 years after last activity, for analysis and loyalty programs.

6. Your rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: Request an overview of the data we process about you.

• Right to rectification: Request correction of inaccurate or incomplete data.

• Right to erasure: Request deletion of your data, unless legal retention is required.

• Right to restriction: Request limited processing of your data.

• Right to object: Object to the use of your data for marketing purposes.

• Right to data portability: Request a copy of your data to transfer to another provider.

You can exercise these rights by contacting us via [contact details].

7. Data security

We take appropriate technical and organizational measures to protect your data against loss, misuse, and unauthorized access.

• Encryption of sensitive data

• Limited access to personal data within our organization

• Regular security audits and updates

8. Cookies and tracking

We use cookies and similar technologies to improve our website and services.

• Functional cookies: Necessary for website operation.

• Analytical cookies: To understand website usage and performance.

• Marketing cookies: For targeted ads and personalized content.

More details about our cookie usage can be found in our [Cookie Policy], based on Cookiebot.

9. International data transfers

We do not store data outside the European Economic Area (EEA).

10. Changes to this privacy policy

We may update this privacy policy from time to time. We recommend reviewing it regularly.

Last update: [Date]

11. Contact details

If you have questions about this privacy policy or wish to view, modify, or delete your personal data, please contact us at:

• Email: [email address]

• Phone: [phone number]

• Address: [postal address]